Great question! It’s going to depend on the experience you book. Each of our experiences include info about what you should bring in their descriptions. And have no fear - when we send your confirmation and check-in emails, we’ll include some info about what you’ll need to bring with you.

It depends on your chosen experience and whether they are mostly indoors or outdoors. Of course, for the outdoor experiences we may not know up until the time the experience starts how the weather will be. But if we need to cancel we will refund your money completely, or you can choose to receive a credit.

We allow cancellations and will refund your payment for most experiences up to 24 hours prior to the start of the experience. When booking, you will see the cancellation policy for your chosen experience. If you need to cancel, What'sApp us or send an email to hello@ruamar.co

Not a problem. We can accommodate groups of any size. However, we do need to know well in advance so we can plan correctly. On the booking page, we’ll let you know how many spots are available. If you have a group larger than what you see available, just give us a call so we can accommodate you.

We love our pets too, but unfortunately pets aren't allowed during our experiences.

Yes! We have photographers and videographers that will accompany you on your experience. You can choose to have them present for your whole experience or just a part of it. We'll need to know well in advance that you'd like this service, so please let us know.

In many cases yes. You'll see what is included in the descriptions of our packages. Some experiences include all meals, some include only a few. Please refer to the description of the package you're interested in.

In most cases yes. Please refer to the description of the package you're interested in to see what transportation is included, and where the pick-up and drop-off points are located.

Yes we do. We understand that sometimes you want a unique experience just for you, your friends, your company or your family. We can accommodate groups of any size. However, we do need to know well in advance so we can plan correctly. On the booking page, we’ll let you know how many spots are available. If you have a group larger than what you see available, just give us a call so we can accommodate you.

Yes in almost all cases. If you have a group that needs a different language, please contact us to request this so we can try to accommodate you.

RuaMar LDA Privacy Policy

1. Introduction

This Privacy Policy outlines how RuaMar LDA ("we", "us", or "our") collects, uses, and protects your personal information when you use our services.

2. Information We Collect

We may collect the following types of personal information from you:

• Contact information: Name, email address, phone number, passport number, country of issue, expiration date  

• Payment information: Credit card details, billing address

• Booking information: Travel preferences, itinerary details

• Other information: Feedback, preferences, interests

3. How We Use Your Information

We may use your personal information for the following purposes:

• To process your bookings and provide our services.

• To communicate with you about your booking.

• To improve our services and website.

• To send you marketing communications, such as newsletters or promotions.

• To comply with legal and regulatory requirements.

4. Sharing Your Information

We may share your personal information with:

• Partners: Hotels, restaurants, tour companies, and other partners involved solely for your booking.

• Third-party service providers: Companies that help us operate our business, such as payment processors.

• Legal authorities: If required by law or to protect our rights.

5. Your Rights

You have the right to:

• Access your personal information.

• Request correction of inaccurate information.

• Request deletion of your personal information.

• Object to the processing of your personal information.

• Restrict the processing of your personal information.

• Data portability.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.  

7. Cookies and Tracking

We may use cookies and similar tracking technologies to collect information about your use of our website. You can manage your cookie preferences through your browser settings.  

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting on our website.